Privacy Policy

This Privacy Policy describes how Speak Flow collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

We collect information in various ways to provide and improve our conversational English speaking practice services. When you register on our platform, we gather your name, email address, and contact details. We also collect information about your learning preferences, proficiency level, and areas of interest in English conversation practice.

As you use our services, we automatically collect usage data including which lessons you access, your interaction patterns, and your progress through our spoken English modules. We use cookies and similar tracking technologies to understand how you navigate our platform and to enhance your user experience. Additionally, we may collect information from your browser, device type, IP address, and location data to ensure our services work properly across all devices.

How We Use Your Information

We use the information we collect to deliver personalized conversational English learning experiences tailored to your needs. Your data helps us improve our curriculum, create relevant conversation practice materials, and track your progress toward your spoken English goals. We analyze usage patterns to enhance our platform’s features and ensure content quality for conversation practice in Malaysia.

We may use your contact information to send you updates about new lessons, learning tips, and promotional offers related to English speaking practice. We process your data to comply with legal obligations and to protect our platform from fraudulent activities. Your information helps us communicate important changes to our services and respond to your inquiries about our English conversation programs.

Your Rights and Choices

You have the right to access, review, and request corrections to your personal information at any time. If you wish to delete your account and associated data, you can contact us to initiate the deletion process. We will comply with your request within a reasonable timeframe while maintaining any information necessary for legal compliance.

You have the choice to opt out of promotional communications by clicking the unsubscribe link in our emails or by contacting us directly. You can manage your cookie preferences through your browser settings, though some features of our conversation practice platform may not function properly without certain essential cookies. We respect your preferences and will honor your choices regarding how we use your data.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our platform for English speaking and conversation practice. Essential cookies allow our services to function properly, remembering your login status and language preferences. Analytics cookies help us understand how learners use our spoken English materials, which topics are most popular, and where we can improve our content.

Marketing cookies track your interactions with our platform to show you relevant English learning content. You can control cookie settings through your browser preferences, but disabling certain cookies may limit your ability to access some features of our conversation practice services. We do not sell your information to third parties, and any cookies we use are designed solely to improve your learning experience.

Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses encryption technology to safeguard sensitive data during transmission and storage. We maintain strict access controls ensuring only authorized personnel can access your personal information for legitimate business purposes related to your English speaking practice.

While we take security seriously, no online platform is completely immune to security risks. We continuously monitor our systems for vulnerabilities and update our security protocols to address emerging threats. In the unlikely event of a data breach, we will notify affected users promptly and take appropriate corrective measures to protect your information.

Third-Party Sharing and Partners

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with trusted service providers who assist us in delivering our English conversation practice services, such as hosting providers and payment processors. These partners are contractually obligated to maintain your data confidentiality and use information only as necessary to provide their services.

We may disclose your information when required by law or when necessary to protect our platform, users, or legal rights. If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Children’s Privacy

Our platform is designed for learners of various ages who wish to practice conversational English. If you are under 13 years old, we require parental consent before collecting any personal information. We do not knowingly collect personal data from children under 13 without appropriate parental permission and supervision. Parents or guardians can contact us to review, update, or delete their child’s information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of our services following any updates indicates your acceptance of the revised policy.